Privacy Policy
Effective Date: January 15, 2025
Who We Are and Why This Matters
IntellectBrainy operates as a specialized IT service company focused on database optimization and server logic development. We're based in Taiwan at No. 139, Guangfu Rd, Yilan City, Yilan County, and we take your privacy seriously because trust is the foundation of every successful business relationship.
This policy explains how we handle your personal information when you visit our website, inquire about our services, or work with us on database and server projects. We wrote this in plain language because you shouldn't need a law degree to understand what happens to your data.
What Information We Collect
Information You Share With Us
When you contact us or request our services, you might provide:
- Your name and job title
- Company information and business email
- Phone number for project discussions
- Technical requirements for database or server work
- Project timelines and budget considerations
Information We Collect Automatically
Our website gathers basic technical information to improve your experience:
- Your IP address and general location
- Browser type and device information
- Pages you visit and time spent on our site
- Referring websites that led you to us
How We Use Your Information
We use your personal information for legitimate business purposes that directly benefit you:
- Responding to your inquiries about database optimization or server logic projects
- Preparing technical proposals tailored to your specific requirements
- Managing ongoing projects and maintaining client communication
- Improving our website based on user behavior and feedback
- Sending occasional updates about new services that might interest you
- Maintaining records for legal compliance and business continuity
We don't sell your information to third parties or use it for anything beyond providing excellent IT services and maintaining our professional relationship with you.
Your Rights and How to Exercise Them
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Ask us to update or correct any incorrect or outdated information in our records.
Delete Your Information
Request deletion of your personal data, subject to legal and contractual obligations.
Stop Processing
Object to our use of your information for marketing purposes or other non-essential activities.
To exercise these rights, contact us at [email protected] or call +88635597405. We'll respond promptly and walk you through the process.
How We Protect Your Information
Technical Safeguards
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for internal systems
- Encrypted backup systems with access controls
- Regular software updates and security patches
Organizational Protections
- Limited access to personal data on a need-to-know basis
- Employee training on privacy and data protection
- Confidentiality agreements with all team members
- Secure physical storage for any paper records
- Incident response procedures for potential breaches
While we implement strong security measures, no system is completely immune to threats. If a data breach occurs that affects your information, we'll notify you promptly and explain what happened, what we're doing about it, and what steps you should take.
Data Retention and Deletion
We keep your personal information only as long as necessary for business and legal purposes:
Client Project Data
Active project information is retained during the project lifecycle plus three years for support and warranty purposes.
Inquiry Information
Contact details from service inquiries are kept for two years to follow up on potential future projects.
Website Analytics
Anonymous usage data is retained for 26 months to analyze site performance and user experience trends.
Legal Requirements
Some business records must be kept for seven years under Taiwan tax and business regulations.
International Data Transfers
Most of your data stays within Taiwan, but some situations require international transfers:
- Cloud backup services hosted in secure facilities outside Taiwan
- Communication with international clients or vendors
- Use of global software tools for project management
- Technical support from software vendors based overseas
When we transfer data internationally, we ensure adequate protection through contractual safeguards and by working only with providers that meet international privacy standards.
Cookies and Website Tracking
Our website uses minimal tracking to improve your experience:
- Essential cookies for website functionality and security
- Analytics cookies to understand how visitors use our site
- Session cookies to remember your preferences during your visit
We don't use advertising cookies or share tracking data with third-party advertisers. You can disable cookies in your browser, though this might limit some website features.
This privacy policy complies with Taiwan's Personal Data Protection Act and reflects our commitment to transparent, responsible data handling practices.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. When we make important changes, we'll notify existing clients via email and post the updated policy on our website with a new effective date.
Minor updates for clarity or legal compliance may be made without individual notification, but the effective date will always reflect the most recent version.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions about how we handle your information.
Email: [email protected]
Phone: +88635597405
Address: No. 139, Guangfu Rd, Yilan City, Yilan County, Taiwan 260
We typically respond to privacy inquiries within 2-3 business days.